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Home Compliments and Complaints

Compliments & Complaints

Egalité encourages any type of feedback from our clients, positive or negative and believes it should be a simple and easy process.  We would be grateful to hear about what you feel we do well so we can do more of it. Complaints can also be beneficial and Egalité look upon them as an opportunity to learn, adapt, improve and provide a better service. All complaints are dealt with properly and will be taken seriously.

Complaints procedure
In the event of a complaint, please contact us on 01903 214498 by email or in writing to
Egalité Care Ltd
25 Liverpool Road
West Sussex
BN11 1SU
Any complaint against support staff members or their practice, or any other employee, will be treated in complete confidence as far as possible within the restraint of law and regulations regarding serious complaints, in relation to vulnerable adults.

All complaints however minor will be fully investigated. A response to the complaint will be made within 2 working days and any action to be taken including a full response to the complaint will be made within 28 working days.

Any compliments received from customers or relatives will be fed back to staff as part of the overall reward and recognition ethos we uphold


social care commitment