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Home Compliments and Complaints

Compliments & Complaints


Any compliments received from customers or relatives will be fed back to staff as part of the overall reward and recognition ethos we uphold.

[Our daughter] is so lucky to have such a wonderful team of people supporting her. We are very grateful for all you do.’

[College] are proud to work with Egalite who have achieved an outstanding rating from the Care Quality Commission……… Well Done Egalite and your dedicated and professional staff.’

Complaints procedure
In the event of a complaint, please contact us on 01903 214498 by email or in writing to

25 Liverpool Road


West Sussex

BN11 1SU

Any complaint against support staff members or their practice, or any other employee, will be treated in complete confidence as far as possible within the restraint of law and regulations regarding serious complaints, in relation to vulnerable adults.

All complaints however minor will be fully investigated. A response to the complaint will be made within 2 working days and any action to be taken including a full response to the complaint will be made within 28 working days.